- Emergency and crisis plans written and in place: Yes
- Incident and emergency management staff trained: Yes
- Regular drills and exercises conducted to practice the operational response to an emergency: Yes
- HR & support staff trained to assist staff and families in the event of an incident involving mass casualties or a fatality ……. umm?
The Welfare Support Team Workshop is designed to provide Human Resources and other support staff in the emergency management structure with a broad understanding of the their role in a company emergency in which there is a fatality or large number of casualties.
This program covers:
- A basic introduction to your company’s emergency management structure and processes
- The psychology of disaster including human reactions and stress management – impact on colleagues and families
- The role of the Welfare Support Team
- Consistent messaging – the relationship with the media team and liaison with families
- Telephone techniques and Reception Centre management
- Role of other agencies in workplace injuries and fatalities
The program is delivered as a series of workshop discussion sessions designed to provide background knowledge. These are coupled with practical simulations in which participants will be able to apply the knowledge and skills in a series of scenarios.
The program can be tailored as a 1-day or 2-day program depending on the size of the group, their background and the requirement for simulations.
EMCS recommends refresher training in these skills every two years. This is available as a half-day program.